INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, you can be assured that the product you receive will be identical to the one displayed in the picture. We take great care in ensuring the images accurately represent our products. However, please note that there might be slight variations in color due to different monitor settings.

Where can I view my sales receipt?

After completing your purchase, you will receive an email confirmation that serves as your sales receipt. You can also log into your account on our website and view your order history, including receipts, in the 'My Account' section.

How can I return an item?

Returning an item is simple. Please visit our Returns & Exchanges page for detailed instructions on how to initiate a return. Ensure the item is unused, in its original packaging, and you contact us within 30 days of receiving your order. Our customer support team will guide you through the return process.

Will you restock items indicated as “out of stock?

We try our best to restock popular items that are out of stock. However, due to the limited availability of certain products, we cannot guarantee that every out-of-stock item will be restocked. Keep an eye on our website and social media channels for updates on restocked items.

Where can I ship my order?

We offer international shipping to various countries. During the checkout process, you can enter your address, and our system will calculate the shipping cost based on your location. Please ensure you provide accurate shipping details to avoid any delivery issues.

Can I modify or cancel my order after placing it?

Once an order is placed, it is processed promptly to ensure quick dispatch. Therefore, modifications or cancellations are not always possible. Please contact our customer support team immediately after placing the order if you need to make changes. We'll do our best to assist you.

Is my payment information secure?

Yes, your payment information is secure. We utilize industry-standard encryption technology to safeguard your data during the checkout process. We do not store your payment details after the transaction is complete.

How can I contact customer support?

You can contact our customer support team via email at [your support email] or through our Contact Us page on the website. Our dedicated support team will assist you with any queries or concerns you might have.

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