Return & Refund Policy

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    CONTACT INFORMATION

    Steenvoordelaan 204
    2284 EC RIJSWIJK (ZH)
    The Netherlands

    +31 (6) 84353493

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    Last Updated: December 15, 2023

    RETURNS & REFUND POLICY

    Returns

    We hope you love what you ordered, but if for any reason you are not completely satisfied with your purchase, you may return it within [number] days of the delivery date for a full refund. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

    Please note that personalized or customized items are exempt from being returned unless they are found to be defective or damaged.

    Refunds

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 30 days.

    Damaged or Defective Items

    We take utmost care to ensure that your order arrives in perfect condition. In the rare event that your item arrives damaged or is found to be defective, please contact us immediately. We will either replace the item or issue a full refund, including shipping costs.

    Exchanges

    We currently do not offer exchanges. If you wish to exchange an item, please return the original item and place a new order.

    Shipping

    To return your product, please [contact us](#) for instructions. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

    Contact Information

    If you have any questions about our Return & Refund Policy, please contact us.